Refund policy

Return & Refund Policy

You can cancel your order within 14 days of receiving it, without giving a reason, and get your money back within 14 days.

14-day right of withdrawal

As a consumer in the EU, you have the right to cancel your purchase within 14 days without giving any reason. This period starts on the day you (or someone you name, other than the carrier) receive the product. If your order arrives in several parts, it starts when you receive the last part.

How to return a product

1. Tell us within 14 days of receipt that you want to cancel, by emailing carbonstuurbe@gmail.com with your name, order number and the product(s) you want to return. You may use the model withdrawal form below, but you don't have to.
2. Send the product back within 14 days after telling us, to: CarbonStuur, Van Waelwijckstraat 14, 2100 Antwerpen, Belgium.
3. Pack the product carefully, preferably in its original packaging, and keep your proof of shipment.